Cross and Up Selling
- All levels
- 18 and older
- $349
- Earn 3,490 reward points
- Price Lock Guarantee
- Virtual Classroom, New York, NY
- 3 hours
May 2nd
10am–5pm EDT
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Cross and Up Selling is unfortunately unavailable
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Class Description
Description
What you'll learn in this marketing strategy course:
Even existing customers are sometimes unaware of the options and opportunities you have to offer. It’s your job as a customer service professional to make them aware and to help them meet their needs with the variety of products and services you provide. This involves knowing when and how to cross sell and upsell by asking the right questions in the right way and presenting alternatives skillfully.
What You’ll Learn
This 3-hour online course will help you recognize and use opportunities, adding value for customers. Apply a cross and up selling process to make decisions easy or customers. Learn to listen acutely to spot opportunities and ask high-gain questions to uncover unspoken needs.
Why you want to learn it
Service and sales professionals double as problem solvers. You try to help customers make decisions to best meet their needs and make them happy. This can be a delicate situation as you seek to cross sell and upsell without appearing pushy. The insights in this course enable you to identify ways to provide a more complete solution, increasing value for customer, you, and your organization.
How it will help you
You will be able to apply proven methods for opening customers’ eyes to the possibilities that you have to offer. Help customers see that, even with an increased initial expense, your suggestions add more value. The end result is win-win -- a satisfied customer and additional sales.
Refund Policy
Any 2 hour workshop/class has a NO Refund policy.
All other class offerings have a refund policy requiring cancellation 8 business days prior to the date of the class/program for a full refund less 5% cancellation fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
Reviews of Classes at Dale Carnegie Training of Northern NJ (2)
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Dale Carnegie Training of Northern NJ
Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. We focus on giving people in business the opportunity to sharpen their skills and improve their performance in order to build positive,...
Read more about Dale Carnegie Training of Northern NJ
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Dale Carnegie Training of Northern NJ
Online
Virtual Classroom
New York, New York Online
Virtual Classroom
New York, New York
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