Effective Business Communication

Master the art of effective communication in the workplace with this interactive and fast-paced course. Discover various techniques and styles to build rapport, ask and answer questions, and empower employees. Enhance your skills and leave a lasting impression with colleagues, supervisors, customers, and vendors.

Beginner
14 and older
$395
Earn 3,950 reward points
Price Lock Guarantee
Online
7 hours

Start Dates (2)

$395
7 hours

Tue, May 14th, 9am–4pm PDT

5 seats left

Book

Thu, Jun 20th, 9am–4pm PDT

5 seats left

Book

Showing 1 – 2 of 2

Save to WishList Give as a Gift

Description

What you'll learn in this communications course:

Students will improve their communication skills with other people in their workplace.

The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Learning Objectives:

Upon successful completion of the Business Communication Styles and Techniques:

Use different interpersonal communication styles and Techniques
Make a Good First Impression
Build rapport
Ask and Answer Questions
Use Nonverbal Communication, Give Feedback, and Empower Employees
Communicate with Peers, Supervisors, Subordinate, and Customers/Vendors
Promote Ideas and Handle Negotiations
Deal with Human Resource Issues
Understand how Communication can define a Company's Culture
Build a Positive Culture

Detailed Course Outline

Communication Styles and Methods

Identify primary and secondary communication styles
Communicate using various verbal and non-verbal modes

First Impressions and Building Rapport

Identify elements that influence first impressions
Build rapport and establish creditability with others
Build positive relationships

Building Relationships through Feedback

Use paraphrasing effectively
Provide positive and constructive feedback in business setting

Communication with Supervisors

Identify with types of ineffective supervisors
Interact with an ineffective supervisor, promote an idea and accept constructive criticism

Communications with Colleagues and Subordinates

Identify guidelines for communicating with colleagues
Take steps to apologize to subordinates
Use appropriate steps to refuse subordinates requests
Dismiss a subordinate

Communicating with Customers and Vendors

Respond to customer complaints
Reject a vendor contract without rejecting the vendor
Address a complaint to a vendor

Organizational Culture

Determine the nature of organization culture
Use the cultural network to your advantage
Identify the elements of physical culture that affect interpersonal communication
Identify ways managers can build a positive culture

What's included

Business Communication Training Manual
Certificate of Course Completion
6 Months FREE Repeat Policy

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

All cancellations and rescheduling requests must be made in writing and emailed to [email protected]

Rescheduling requests made 9 business days before the commencement of the training are free.
Rescheduling that takes place within 9 business days of the commencement of the training will incur a $150 administration fee.
We do not charge for student substitutions at any time.

We are unable to offer refunds for cancellations.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds for no-shows or uncompleted courses.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at Training Connection (158)

(4.6-star rating across 158 reviews)

See reviews for other classes at Training Connection

Hide Reviews

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 3950 points. Earn 10% back in reward points!

Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Similar Classes

Training Connection

Training Connection LLC is a computer and business skills training company.

Our Training Philosophy

Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

1. Our Instructors

Without a doubt our most valuable...

Give This Course as a Gift Card

Thousands of classes
No expiration
Unique and memorable gifts for any occasion
Personalized
Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
Instant delivery
Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card